Warranty Policy
1. Warranty Start Date
- Starts from the invoice date of the product.
2. Warranty Duration
- Standard coverage: 3 years
- Extended warranty (if purchased) as per invoice.
3. What’s Covered
- Covers defects in materials or workmanship under normal use within India. Claims can be made even if purchased via authorized dealers.
4. What’s Not Covered
- Lack of proper electrical earthing
- Normal wear & tear (e.g., brightness loss)
- Electrical damage (power cuts, surges)
- Mishandling, accidents, unauthorized repairs
- Acts of God (floods, fire, etc.)
5. Accessories Warranty
- Included accessories: 90 days
- Optional add-ons (e.g., UPS, Trolley): as per product-specific terms
6. Claim Process
Contact:
📞 +91- 89284 79502
7. Response & Resolution Time
City Tier | Response | Remote Resolution | Onsite Resolution* |
|---|---|---|---|
| Tier 1 | 8 hrs | Next Day | Up to 2 days |
| Tier 2 | 8 hrs | Next Day | Up to 3 days |
| Tier 3/4 | 10 hrs | Next Day | Up to 4 days |
9. Proof & Packaging
- Proof of purchase is required
- Retain original packaging for safe transport or replacement
- If lost, user bears repackaging cost
10. Data Responsibility
Back up all data before servicing. Bluechip AV Technologies is not liable for data loss.
Shipping Damages
- Must be reported within 24 hours of delivery
- Include photos/videos as proof
- We recommend recording the unboxing
- Damage reported after 24 hours will not be covered